FAQ

Yes, you must enter into a one-year contract that has a 90-day cancellation requirement prior to the end of the term.

Yes. Required are the TICO license in Ontario, the OPC license in Quebec and the Consumer Protection BC license in British Columbia.

Yes, we hold a $5 million E&O insurance on behalf of the company and our agents (a deductible applies).

All agents looking to join will have a one-on-one call with a Business Development Manager to gain a better understanding of all the particulars prior to joining our program and to answer any questions you may have.

Once you join, we will then set up all of your usernames and passwords and schedule your welcome meeting with our trainer, who will walk you through your onboarding and our TDC Campus (approx. duration of 30 minutes).
You will then be able to begin your training program (approx. duration of 30 hours), dedicating the number of hours you agreed to upon joining. A TDC Campus trainer will follow up with you on a weekly basis to discuss your training performance, success and challenges, and provide coaching based on your needs. The trainer will be available to you by email, phone and video conference via Teams.

Yes, we provide all our Transat Travel agents with a website featuring six booking engines for packages, flights, car rentals, accommodations, sightseeing tours/shore excursions and insurance. All the content for your Transat Travel website is managed for you by TDC.

This is a web portal that our agents can access to find marketing programs, promotions, supplier information including commission, training and events, and so much more. You can access it from any device with Internet access, 24/7.

We have a dedicated support team for our agent@home program. Once you join, we’ll also provide you with a list of contacts from the various departments you may need to reach.

You’ll have 24/7 access to our extranet, where you’ll find answers to general questions. For more detailed information, you may need to speak with an expert who is available during regular business hours, from 9 am to 5 pm EST.

Yes, you can contact our IT department Monday to Friday between 7 am and 6 pm, and on holidays between 8 am and 4:30 pm.

Yes, a referral program is available, and you could earn a $300 Visa gift card.

Yes, we have a program available with Uplift. To provide this payment option to your clients, you’re required to complete a one-hour training course, after which you will receive a certificate of approval.

Our group insurance plan allows agents to choose from a variety of health and dental programs for them and their families, based on their individual needs. Once you’ve joined Transat Travel agent@home, we’ll put you in contact with our insurance provider.

Yes. If you’ve chosen to become a Transat Travel agent@home, however, our Marketing department must approve any assets you create to ensure they respect brand guidelines and provincial regulations.

Yes, you’ll need to register your domain name for your website and may need to verify provincial license requirements. We can provide guidance where applicable.

Yes, they need to provide overall approval and ensure provincial regulations are respected.

Yes, our preferred supplier partners keep us informed on upcoming FAMs, and we encourage you to take part in these great learning opportunities.

Thanks to TDC’s relationship with ACTA, you can apply for a card as a Transat Travel agent@home. You can also become a member of CLIA. Annual fees apply.

ACTA: Association of Canadian Travel Agencies
CLIA: Cruise Lines International Association

In no province are agent@home professionals permitted to provide consultant services in their homes. It is recommended to meet clients in an agreed upon public location. If you’re a Transat Travel agent@home, you’re entitled to 15 hours of pre-approved free desk time per month at a Transat Travel agency location. If this limit is exceeded, an hourly rate of $15 will apply.

Brochure delivery is very costly, so we encourage you to use the electronic versions of brochures available on your Transat Travel website. In addition, you can visit specific supplier websites that generally have an e-brochure available on their website if one has not been made available to TDC. Many suppliers also have tools for emailing customized content to customers that may provide them with helpful information.